Service
The first step of cooperation is the selection of the optimal Weni Solution device for of the customer production needs . We believe in your knowledge and our team, which is why our specialists and technicians are ready to assist you at this stage. At Weni Solution, we have 7 years of experience gathered from all possible situations, which has been analyzed and which we now share with clients. Strong service, i.e. purchasing service (technicians), installation and training team, post-warranty service is one of the most important elements of cooperation with our brand.
Our installation / training department of Weni Solution, provides substantive and practical knowledge (PL / EN) in the field of:
- health and safety at work
- basic rules of operating an CNC devices
- device functionality
- practical training is leaded on the customer's specific device
- technicians can also advice in choosing the right parameters and machining tools for the used material.
We offer assembly and training of Weni Solution devices in the whole European Union area in two language (english or polish).
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Weni Solution, in addition to a up to 5-year warranty, performs 2 free service inspections of fiber cutting machines as standard, we also encourage regular reviews of other devices - so that they work flawlessly long after the warranty has expired.
Our customers can relay on the support of a remote service - which is often practiced in the first steps with laser and CNC devices. The flexible approach is respected by the users of our machines because the response is much faster and efficient.
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We also provide post-warranty service for our clients. We also provide access to consumables components and spare parts.
Weni Solution works with proven global brands, access to components is constantly supplemented and expanded in our warehouse.
